Refund policy

Not Eligible for Return or Exchange

• Dislike, change of mind, or size issues

• Sale and promotional items (final sale)

Eligible for Return

• Wrong item delivered

• Product damaged during transit

Reporting Window

• Report issues within 24 hours of delivery by emailing support@smorsh.in.

• An unedited unboxing video showing the package, invoice, and defect clearly is mandatory for approval.

Conditions

• Items must be unused and returned with original packaging and tags intact.

• Refunds are not issued in cash or to the original payment method; compensation is via store credit or coupon code only (valid for 60 days).

• If Smorsh is at fault (wrong item or damaged product), the full product value and any shipping charge paid by the customer (within India) will be credited.

• In all other cases, only the product value is credited; shipping charges are non-refundable.

Resolution

• Once the return is approved and received, store credit or a coupon equal to the eligible amount is issued within 7 working days.